Information of Changes due to Covid

Here is a summary of some of the changes we have made due to Covid and that remain in place at this time.

Please do not visit if you have any Coronavirus Symptoms.

Cave Tours

Visitors may book a time slot and pay for a tour ticket in advance of visiting the Caves, but it is no longer compulsory.

If you want to book in advance, you can BOOK A TOUR here, or purchase tickets on arrival (subject to availability) for the next available tour. If you do book in advance please bring your booking confirmation with you.

Adults MUST wear a face mask during the tour. (Under 16’s exempt)

If booking in advance, we recommend that you read the rest of this information.

What Will be Open?

The Café, toilet facilities and the gift shop will all be open.

What Safety Measures remain in place?

  • QR code for visitors to register and comply with NHS track and Trace
  • Guidance, where necessary, on moving around the caves and cafe when you visit
  • Appropriate measures in place where food and drink is served in the café, with seating inside and outside and a takeaway service
  • Increased cleaning and anti-bacterial hand gel stations
  • Operating a cashless system as much as possible
  • Our staff working behind screens in certain sections

Please respect the rules and guidelines for your own protection and the safety of others. Those that do not follow the guidelines may be asked to leave. Abuse of any kind will not be tolerated.

What will we ask of you when you visit?

  • Avoid close contact with other visitors as much as possible
  • Follow information signs
  • Wash your hands for 20 seconds after using facilities
  • Use hand sanitiser when necessary
  • You MUST wear a facemask during a tour of the caves and we would encourage you to wear a facemask in the other indoor communal areas

We appreciate you visiting and supporting us and we hope you enjoy your visit.

Can I cancel my booking?

Online bookings are non-refundable and non-transferable and we regret that we are unable to cancel or refund bookings.

What happens when I arrive?

If you have booked in advance, please have your booking confirmation ready to show us at the ticket office on your arrival, either printed out or on your phone.

If you need to buy a ticket on arrival, please visit the ticket office when you arrive and allow yourself plenty of time to purchase your ticket on arrival as tours leave promptly.

We will confirm how you will enter the caves for your tour.

Should I wear a mask?

Adults MUST wear a face mask during the tour. (Under 16’s exempt)

Can I use Cash at the Caves?

You can use cash but we request that where possible you use contactless card payment.

I still have a question before I visit the Caves?

If you have any questions please don’t hesitate to call the Caves on 020 8467 3264.